Sicanebodo Entreprise ltd

Frequently Asked Questions

Who can procure goods and services from Sicanebodo?

Anyone can procure from Sicanebodo including individuals, SMEs, NGOs, international agencies, government institutions, schools, hospitals, and cooperatives. We serve both retail and bulk buyers locally and internationally.

How do I initiate a procurement process?

You can engage with Sicanebodo in three convenient ways:

  • Institutional or Bulk Procurement: Submit a Request for Quotation (RFQ) via email or through the contact form on our website. Include your product specifications, quantities, delivery location, and timeline.

  • Online Shopping: Visit our online store at sicanebodo.com/shop to browse available products, make secure payments, and schedule delivery.

  • In-Person Shopping: Yes, you are welcome to visit our physical store locations in Kampala or Arua to view, purchase, and collect items directly. Our staff will assist you with product selection, specifications, and any technical advice you may need.

Can I buy and pay for goods and services online?

Yes. Our online store enables you to browse products, add items to cart, make secure payments, and request delivery anywhere in Uganda or internationally. The platform is optimized for both desktop and mobile devices.

Can Sicanebodo handle custom or non-catalog items?

Yes. We offer custom sourcing solutions for hard-to-find or project-specific items. Whether you're working on a donor-funded project or need a specialized supply chain partner, we can help source and deliver on time.

Do you support framework or long-term supply agreements?

Absolutely. We welcome long-term partnerships with negotiated pricing, recurring delivery schedules, and consolidated invoicing to streamline your procurement operations.

Products and Availability: What if a product is out of stock?

If an item is out of stock, you can click “Notify Me” on the product page, and we’ll inform you once it becomes available.

Compliance and Ethical Sourcing

Is Sicanebodo a registered company?

Yes, Sicane Bodo Enterprise Limited is a registered private company based in Uganda, offering a wide range of quality products including riding gear, motor spare parts, motorcycles, IT equipment, solar products, agricultural inputs, and more. Our online shop makes it easy to browse, order, and receive your items across Uganda.

What is your slogan? Our slogan is 'Service Driven by Love', which reflects our commitment to excellent customer care, reliability, and value in every transaction.

Do you follow ethical and sustainable sourcing?

We prioritize:

  • Verified manufacturers

  • Fair labor practices

  • Environmentally friendly products (especially solar and electronics)

We also align with SDGs in our work with international organizations.

After-Sales Support and Product Guarantee

Do your products come with a warranty?

Yes. We offer warranties based on manufacturer terms, typically ranging from 3 months to 2 years depending on the product.

What support do I receive post-purchase?

We offer:

  • Installation and setup support (for solar, IT, electronics)

  • Replacement of defective goods under warranty

  • Usage and care advice

  • Technical consultation via phone, email, or WhatsApp

How do I request a return or claim warranty?

Contact us within 7 days of receipt in case of visible defects or within the warranty period for manufacturer-related issues. Provide proof of purchase and product photos where possible.

Shipping, Delivery, and Logistics

Do you deliver locally in Uganda?

Yes, we deliver across Uganda to some Districts (eligible Districts are indicated at check out process and the list is dynamic). We work with trusted logistics partners and also offer express delivery in urban centers.

Can you ship internationally?

Not directly, but it can be arranged in coordination with the customer.
While Sicanebodo does not operate its own international shipping fleet, we regularly support international clients by arranging deliveries through trusted third-party logistics providers. Upon request, we can coordinate air or sea freight, prepare export documentation, and facilitate customs clearance where needed. Shipping terms (Incoterms), carrier selection, and insurance options are discussed and agreed upon with the customer prior to dispatch to ensure smooth delivery

Partnerships and B2B Services

How can my organization partner with Sicanebodo?

We welcome partnership proposals in:

  • Procurement outsourcing

  • Logistics and warehousing

  • Brand representation and distribution

  • Vendor frameworks and framework agreements

Email: contactus@sicanebodo.com with your proposal or expression of interest.

Feedback and Complaints

How can I give feedback or lodge a complaint?

Send an email to contactus@sicanebodo.com or call +256 706 094 644. We respond within 24–48 hours and prioritize client satisfaction.

Still have questions? Email us at contactus@sicanebodo.com or call +256 706 094 644 – we’re happy to assist you

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